I’m hearing about Uber Freight – some people love it, some people hate it, some people fear it.
What do you think? Is Uber going to take over trucking?
I was trying to see exactly what Uber is offering. They say they want to speed up payment to owner-operators. Good idea – I’m all about getting people paid for their work. But will the Uber app work for truckers?
Uber Trucking App vs. TruckingOffice
An overview of the Uber Trucking app in the Google Play store isn’t very reassuring. All of the reviews that I saw on the app page were pretty bad. I think a lot of that is because the press made it sound like everyone’s going to start using Uber Freight the way we see people using Uber instead of taxis. We forget that Uber was around a while before it became familiar. Uber Freight is going to have to grow too. But for now, shippers aren’t hopping on the wagon very quickly and that’s disappointing drivers. We may see a turn around in their ratings.
My question is: Will the Uber Freight app handle all the rest of the needs of the trucker?
At this point, I think the answer is no. It’s a load board, and not much on it, according to the reviews.
Truckers will still need the ability to track their state miles to complete the IFTA and IRP reports. An owner-operator will still need to track maintenance and the fleet manager needs to pay the drivers. Is the Uber app going to do that? I doubt it.
The need for a full trucking management software won’t go away if you use Uber Freight.
It maybe will handle invoicing for you – I’m waiting to see how that’s going to work before I get too excited about their claim to “pay truckers quicker.” Then again, if they get the shipper to put the money up front the same way they do for the car Uber drivers, it may work. You’ll still have to track that income against expenses to determine your revenue. That means adding QuickenBooks.
To Uber or Not to Uber?
We’ve been hearing some talk about the new kid on the block, Uber freight platforms. Most truckers have some valid concerns and dozens of questions about this topic. The good news is it’s still in the beginning stages of development. So, don’t worry that it’s going to take over the trucking industry as we know it.
One thing we want to stress is that you will still need a trucking management software package even if you decide to try Uber. Either way, all of your IFTA fuel tax tracking and IFTA reporting should be handled by a reputable, dependable program such as TruckingOffice. We can assure you that we keep up-to-date with any changes in IFTA requirements to provide the most accurate, timely reports available today. If you’re not familiar with what our program offers, sign up for this 30-day free trial. You’ll find that we can manage all of your administrative needs so you can get out from behind that paperwork and get back on the road.
It looks like Uber Freight may make you work harder if you don’t use a complete trucking management system with it.
We’re going to recommend TruckingOffice, of course. Whether you get your loads from Uber Freight or any other broker or load board, you need the full set of tools to keep your trucking business profitable and on the road.
July is here. Another IFTA month.
So try this: we’ll give you a free trial on TruckingOffice. You put in your data from April, May, and June. Then you’ll see how fast TruckingOffice can do that IFTA plus so much more:
- Invoice tracking
- Access to PC*Miler for routing
- Miles per state
- Driver settlements
- Trucking business reports: costs per mile and revenue per mile.
It will take a bit of time to get all those loads from the last three months in, but I’m willing to bet that you’re going to find that time paid back when your IFTA report takes 3.0 seconds to pop up on your computer screen. You’ll find out how easy it is to use when you’re on the road or at home at your desktop. The same data, securely stored, is available wherever you have wifi or computer access, so you don’t have to worry if you lose your phone. Or the apps on it.
TruckingOffice makes it easy.
Uber Freight is the worst brokering I have ever seen. They promise you layover then they turn around and say that they can’t pay it. You accept a load from them, you arrive on time ahead of time and when shipper can’t/ won’t load you, you call Uber and can’t talk to a manager who can possibly do something. You talk to someone who emails the manager. I would advise that all Owner Operators stay away from Uber Freight, unless you have time to wait an time to waste. I had 2 loads that I was screwed on detention in a row. an arrived hours before pick up an not get loaded. Be careful, very careful if you decide to use Uber freight. I’ll never use them again.
Blood sucker cheap ,cheap , cheap .
Customer service is awful, I recommend not to get loads unless it’s really needed. Hopefully you’ll get lucky if the shipper and receive are great!!! If you have to call customer service for an issue forget about it!!!!!!
You absolutely 💯 right there fug joke lie lie
Question don’t you call the customer directly once you accept and receive the rate con?
Worst company to haul loads for, I am a owner operator and waiting to get paid from them for the last 2 weeks, they owe me over $14,000 for 8 loads that I did for them, I will never haul a load for them ever again. Stay away
Hi, I am in the same situation with them. Please give a tip how do you solve the issue, their csr are awful and I am going nuts caling them and not receiving payments, even approved. Whom should I reach to. Any contact info would be helpful
They don’t pay my invoice. I call to factory they have $20.000. without payment
I’ve been in Indianola MS since Saturday and Dollar General says my appointment isn’t until 4/12 instead of 3/12/22. I haven’t been able to get anything done about it. I’m about ready to take it back to TX where I got it from. I’ve been sitting since Saturday morning waiting!!!!! I will never haul for them again!!!!!
In 30 years in business never seeing such a bad company. Have my driver waiting 41 hours because receiver is full and they told shipper not to send more loads. Can’t speak to anyone who can do anything, you call and they all sound like robot they say the same thing over and over agin..
They text message you every 20 minutes even when you try to sleep..Uber couldn’t make it in the cab business and there not gonna make it in the freight business either
I will never use them again with a million dollars trip.
Uber Frieght and payments? I have been waiting on a payment of $3,600.00 for 2 years now and they still give me the line, “we are submitting this to our higher accounting department.” Just like all the other big brokerage companies. FMSCA have so many rules against drivers and broker companies like these rake in millions while ripping us off.
I pick up the load 10/09/23
NORTHERN FILTER MEDIA
2451 PETTIBONE RD
MUSCATINE
IA 52761
DAN RIVER COMBINED CYCLE
Date: 10/09/2023 0800
10/09/2023 1400
864 S EDGEWOOD
EDEN, NC 27288
And the Customer called 3.5 hours letter and they load me with the right product but it’s package wrong It’s late I’m too far away and I have to be next day at wedding. She said she’ll call me back in couple minutes.
She called me and said keep going 🙂 ok, I
Emailed Broker to call and check it out make sure 100% is good because something is wrong with product 🙂
Broker called me. I explained everything he called them. Then Broker said OK all good 🙂 that was on Friday Kyle Dudley said go home to wedding will pay you $2200 to bring the load back to IA Monday morning 🙂 ok
Then we are looking for the truck for Monday to pickup the load If we don’t find different truck, we will gave this load Monday back to you
DAN RIVER COMBINED CYCLE
Date: 10/09/2023 0800
10/09/2023 1400
864 S EDGEWOOD
EDEN, NC 27288
another $2200 I said ok 🙂
Now, three weeks later, the accounting said they owe me only $2200 Not $-6,600 🙁
She told me to call the Broker It’s not her problem.:( it’s my problem:(
I called the Broker Nathan. He’s the one give me the first load.
He said he doesn’t know anything. I’m trying to scam them bunch of stuff. I told him the person is supervisor Kyle Dudley he’s the one and he transferred me to him.
Oh yeah, you trying to scam us:(I told him I have all three confirmations your own me $6600 nop only 2,200 :(000 4,400 he said :(I asked him what about $-6,600??
I told him I’m gonna report you guys and sui you guys we they playing God they don’t care anyone they don’t afraid anyone :
Stop supporting business like that 🙁
I still didn’t receive any payments:(40 days:(
Uber Fright is indeed a good start for the Truck and Fright industry, but Uber Fright still lacks some of the important features needed for the transport industry.
It lacks the feature of price negotiation, this laid it back. More apps should be made which includes features where a user can filter different transport requirements based on the price and amount of load they want to transfer.
Uber Freight has nothing on Lane Axis. A company for the best interest of carriers. No brokers, get more money per load. Lane Axis is changing the freight delivery system. What will it hurt to check them out?
Uber Freight is not the future, this is something to get you by.. it seems that the app will track all the lanes you prefer and then will customize the loads to a very low prices. An average that me personally has notice between Uber Freight and other brokers is about $300 less. Uber Freight offers quick pay no cost, but at the end of the day isn’t worth it you can pull a load with an other broker use factoring and still get more money than Uber Freight.
Uber Freight is fraud. Waited 10 hours to get unloaded and they refused to pay detention. Will never haul for them again
Was detention agreeded to in writing in the rate con?
Yep, that 100% accurate. Rate is ok, dettenion is a big rip off from drivers.
Uber Freight pays fast . But the loads pay way less than they should
It’s Almost Robbery.All I can say is any trucking company that’s Running Reefer for a dollar to a dollar and a quarter a miles is a idiot
And will be out of business in a year while Uber is getting Rich .
Uber is falling apart. As with any startup they move to gain market share and once they reach a level they start to pull away from the customer and driver priority aspect and look to drive margins. Since we started using Uber in the beginning of the year we have seen exponential increases in issues, missed orders, delays, trucks that have to remove freight and all costs are now on us.
Any users considering Uber Freight should be fully aware they are no better than any other broker at the end of the day.
Don’t do any business with them they will not pay you on any dat or waiting for someone too call you back! They don’t call back or take care of any issues. They double booked my load two times out of the 5 times I used them. Don’t use them if you have any other choice!
Everytime we use uber truck, the drivers go to the wrong location or get to the yard later than we have the manpower to load them. I have even had to back a truck up for the driver and had a driver ask me how much weight he can haul on his axles. I am pushing very hard for our venders not to use this service. I am also considering not even accepting an uber truck period since the product we are shipping is valuable.
Uber freight has a great platform but I had a terrible experience using it as a shipper for the first time. My entire business relies on regular freight shipments and I’ve used many different platforms. I was excited about the real time tracking map that Uber uses. But, after my shipment was delivered, I was notified that I was charged an additional $75 fee because the driver assisted in unloading the truck. When I spoke with my customer, they said the driver did not help unload the truck and merely moved the pallets to the back of the truck so my customer could unload them with a forklift. I have had to call Uber multiple times, sent several emails and Uber contacted my customer to ask them what happened. As of yet, they won’t refund the money. My customer was aware and prepared to unload the truck themselves, the driver never told my customer they would incur any extra cost if he moved the pallets from the front to the back of the truck and they never contacted me to see if I approved the extra charges (because I certainly would not have). This is the first and last time that I will use Uber for shipping.
If you would like to move your freight hassle free and have one point of contact . I have 20 years experience.
Paul S
Freedom Freight & Logistics
Pauls@freedom-freight.com
Hello Cori,
My name is Elzie with Platinum Cargo Logistics.
we can assist in moving any freight any time
if you want some quotes give us a shot
ordops2@platinumcargo.com
The ideal of a freight app is less humane contact . This is the ideal point but after getting a load from uber I use the app for updates on location and atc1235 am in the middle of my federally mandated 10 hour break I get a call for update location for my appt at 0800 .
Needless to say this is my last loads for this app I be deleting it after my delivery.
I would give this app a minus 100 because of the lowball price . And the humane contact .
Never ever use uber freight
Uber freight is by far the worst to work with.. Not only do they have no customer service and poor contact help . THey will not pay or correct shipper issues. Had driver arrive early and shipper did not get to them for 5 hours put inaccurate times on BOL to cover themselves and refused to fix or sign .. No one at Uber would answer calls or emails and then denied detention even after GPS proof Driver ELD log proof sent to them on top of all the emails sent at time while driver was still at shipper. THey have no problem ripping off the Carrier and you will wait weeks to get a generic answer where no one even read the email sent to them. This is not the new way of trucking this is Uber’s attempt to come in and low ball market and for time being they will succeed and then they will raise their customer rates after getting business and still continue you push down rates to carriers and their customers will suffer because they will get piss poor service and reliability .
Uber is hiring pin heads that have no logistics experience and their answer to every thing is to download to a platform.
Good luck talking to a human being if you have an issue.
Uber is undercutting brokers and carriers and losing money.
They dont check carriers track record or verify insurance.
Shippers wait till one of your load disappears and not one person at Uber will care or bother to help you.
Truckers their rates are nice now, once you are sucked in, they will drop.
They are a disaster for ALL parties!!
This will be the last load I ever pull for Uber Freight. Uber said they had an appointment for Feb 29 2020 @ 0800 in Atlanta GA. Arrived @ 0712 to be told they are closed on weekends. So guess what? I’m sitting for the whole weekend.
Call Uber to be told I will have to sit on load till Monday or Tuesday. Never again. This company has no integrity what so ever.
I’m hearing a lot of complaints about Uber Freight. It sounds like they are good at new technology, but they don’t understand the freight markets very much. Those details should have been required to be accurate in the original load posting before it was accepted. If the load post info can’t be trusted the one click load acceptance will never work because nobody will trust it.
Uber just screwed me out of truck not used,sat on sight 3.5 hours on a load that wasnt there.soon as I left it broke their rule,no payment.not the future,just another foriegn company cashing in on american workers
I hate to hear when someone is not getting paid the right amount after hauling a load. The trucks cost a lot of money, and a lot of time gets waisted.
Uber Freight Its not god company they send me to delivery friday straight tru were nothing all desert no body no company no cities near when I call for several times they said wait we contact the reciber in monday 3 day after they don’t get reciber information and don’t want to pay nothing be alert whit this company they only want money
It sounds like you had a bad experience with a load from Uber Freight. With any new company it takes a while to get some of the freight issues worked out. Do you think they do a good job with their freight app, or are you saying that they were just nonresponsive when you had an issue with the load?
This is one of the worst companies I’ve ever dealt with. We took a refrigerated load -10. The shipper wouldn’t load us because the commodity was dry and to be kept from freezing. I called them, spoke with 3 different people. None would transfer me to the broker we got the load from, saying they couldn’t transfer the call. I asked for a Supervisor and was told there wasn’t one. My driver lost a day waiting for an answer. They obviously do not have any idea what they are doing,
the rates are cheap its takes forever to contact someone if you have a issue, and good luck with them being able to fix it . For a technology company the app and browser are the worst. they dont pay detention or layover. we dont need another shity broker fix the company or close it.
Terrible experience with this company. The driver has been there since Sunday morning (today is Tuesday) he was never unloaded. Called Uber all day for a new delivery time. I contacted Ryder (Uber’s Customer) and I was informed the a new delivery time was scheduled for 6am Monday morning with the confirmation number T05947136227. No one from Uber contacted us to let us know of the rescheduled delivery time. We have missed 2 loads from Uber and was scheduled for another load on today at 12pm pickup thru Uber. Instead we told the driver to take the load back the shipper, HORRIBLE!!!!
Uber Freight is the worst ever to do business with. They file for detention to keep for themselves on every load and deny every trucking company the money. It has happened to me 5 out of 5 tries. They aren’t the best at commutation skills either. And what is really hilarious is at the end of each phone call and load they want to know how they did. THEY SUCK. THEY FAILED. But the review will show how great they are to show investors. They’ll disappear eventually like everyone else that doesn’t do the owner operator right.
Both times I contracted a dedicated truck with Uber Freight, the carrier picked up a second load along the way and double-stacked my pallets resulting in the contents of the lower pallets to being destroyed. Good luck with their resolution process as well.
Sheesh, I have not had any experience with Uber Freight, but I’m glad I stumbled onto this website. Thanks for sharing this info and cheers to the people in the comments sections leaving their info.
Uber Freight is by far the worst company I have ever worked with. They have zero vetting process. The driver they subcontracted to pick up my load took my product and sold it to a recycling facility for cash (we later received confirmation from that facility and they sent pictures of the drivers signature accepting COD). When I tried to alert Uber that my shipment never arrived at its destination they pushed me off saying “sometimes these things take awhile”. No BOL was uploaded and the receiver said they never came. Uber still paid the driver and then billed me. After it was discovered he “stole” my product Uber said we were still responsible to pay transportation costs to them. It’s been an absolute nightmare. I have filed a claim with them and all 3 times it was denied, stating I still needed to pay them.
STAY AWAY FROM UBER FREIGHT
Uber is a complete joke. Cant get someone on the Line that has a point of contact for the shipper or reciever or has any clue of whats going on. Wont pay detention, even though u updated them on the app when you arrived at shipper and reciever. Not just on the first load, but the second load also. load. Avoid if u value your time and let Uber Freight go out of business
Kawan Watts
Wanna know why is it i can deliver uber freight loads safely but can’t get paid my detention after waiting 6 hrs to get unloaded? We the drivers make them rich by letting them take advantage of us and it needs to stop! Do anyone know how to escalate this matter to the higher ups? BBB?
I have got a load on Friday to be delivered on Monday driver make it within receivers delivery time window but for ubers fault reciver said you are not due to be unloaded after one week they are holding my trailer loaded for one week and wants to pay only $200 a day for layover any recommendation?
Best in class experience! Lol! Not a chance. I’ve been in the Refridgerated logistics business for a quarter of a century. In that time, I’ve never seen a bigger scam than Uber Freight. You throw out “locked rates” that seem too good to be true. Unfortunately for your unsuspecting customers, they are. Your game is to attract customers with rates that pull our business but you have no intention of picking up the load at the quoted rate. The few times you did claim to have a driver for our loads it was 3-5 days after the original load was to pick up. You seemed surprised that our load of lettuce wasn’t still eagerly waiting your arrival.
When we’d try to offer a new pick up number for a new load you’d tell us it was too late to make changes and send us a Truck Order Not Used invoice for $200.
In our short stint with Uber freight you pushed 90% of our loads with no notification. Total bait and switch.
Good luck trying to call your carrier rep line for help. You have a merry go round of “green” reps fielding calls from what sounds like India, reminiscent of what we’ve all come to expect in telecommunications. Admittedly, I know little about dry freight but promise you this , your model is a “crash and burn” in Refridgerated.
Thanks for this article. Driving for Uber or Lyft a great way for many people to make some extra cash in their free time.
Does anyone have any good experiences with Uber Freight as a shipper? I noticed the quoted rates are quite less than I’ve received from my regular brokers, so i’m kind of skeptical about using them as an option.
Yes , I had a many bad experience with them and every detention requests has been denied by their team. Also, they’re are the cheapest in the market. I will advise to everyone to stay away especially if you are a colored person.
Robbers!
Uber doesn’t pay their freight bills to carriers for loads completed out of Niagra in Aurora, Colorado. I haven’t been paid since 3/9/2022 for 2 loads out of there. Uber has been told by Niagra and Pepsi that these were completed and to pay but they still haven’t paid as of 3/25/2022. They pay in 2 – 4 days after delivery. They lie.
Uber Freight is the WORST. 100% Do not recommend. You do sit at Shipper/Receiver for an ungodly amount of time without compensation. They don’t track well. You can’t get ahold of anyone worth talking to. They are not the company to go to for loads. They are too disorganized. If you need a load that desperately, then you have time on your hands to wait for free.
everything everyone said is true plus some. i have 9 pallets on my trailer for 3 days now. my regular job is at stake. and they could care less.
I booked a load with Uber Freight. I pick up my load head to delivery on 5/19 get there 1hr early check-in reciever don’t have me on appointment and won’t unload my trailer without Appt i contact, 24 hrs later I get a call appointment set for 6/6 that’s 17 days away what can/should I do in situation like this.
Me B-1 visa transport I run cheap uber fright illegal
WORST SERVICE EVER, THEY LOST MY MATERIAL AND DIDNT PAY FOR IT.
I DONT RECOMMEND IT AT ALL.
Cheap freight.Unorganized. no back office support for issues. These clowns need to be out of business!
I am a supply chain supplier that is forced to use UBER as some of our customers require it. We advise UBER of pickup appointment times, but they don’t relay the correct info to the drivers, and they end up showing up hours or even days early, as well as not having the correct equipment, or required endorsements. We run by appointment, so we often cannot fit driver’s any earlier than the appointment times that we give to UBER. They will try to charge their customer for detention time or TONU even though they sent the driver the wrong appointment time and pick up info (such endorsements needed, special equipment etc). The customer will often pay the fine or TONU and then try to charge back to the us. A lot of time, these things get automatically paid, so UBER is charging and getting paid extra fees for something that was their error in the first place. They are by far the worst 3PL we deal with. At best they are inexperienced and clueless. At worst, I believe UBER is dishonest and costing drivers money while still getting paid the extra fees that are incurred because of their own errors (which they refuse to ever take blame for).
They have screwed 4 of 4 shipments up. No shipper support, supervisors put you on hold for 40 minutes and then hang up. Only like to send emails and, are dysfunctional! Good idea but dookie response, zero scheduling, zero ability to fix problems, and bottom-of-the-barrel freight service. Companies are not vetted. Unsafe loading and nothing is done to ensure loads don’t shift, loads are not tied down or secured. All pallets were delivered tipped over, it looks like a hand grande went off in the trailer!